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Certifications

Some TIM Group departments and/or companies, particularly those which have a significant impact on the various stakeholders, have achieved and/or confirmed the certifications that ensure that procedures and conduct are in line with the stakeholders’ expectations.

The certifications achieved and/or confirmed at December 31, 2021 related to some of the Group's activities and/or companies:

  • quality of products and services offered: UNI EN ISO 9001 standard;
  • environmental protection: UNI EN ISO 14001 standard;
  • general requirements for the competence of testing and calibration laboratories: ISO/IEC 17025 standard;
  • Information Technology services: ISO/IEC 20000-1 standard;
  • information security: ISO/IEC 27001 standard;
  • information security risk management[1]: ISO/IEC 27005;
  • management of cloud computing[2] service providers and user security for a safer cloud-based environment: ISO 27017;
  • management of privacy in cloud computing services: ISO 27018;
  • IT incident management: ISO 27035;
  • management system for the prevention of active and passive bribery: ISO 37001;
  • health and safety at work: ISO 45001 standard;
  • efficient energy management: standard ISO 50001;
  • the ability of a data center to guarantee continuity of the services provided: ANSI/TIA regulation[3]-942;
  • security for credit and debit card transactions and cardholder protection from improper use of personal information: PCI/DSS standard[4];
  • fulfilment of the AGID (Digital Italy Agency) requirements to perform the role of:

- Accredited Operator for Certified Email;

- Accredited Custodian for storing electronic documents pursuant Italian Legislative Decree 82/2005;

- Accredited digital identity manager for SPID services (public service manager) pursuant EU Regulation 910/2014;

- Qualified trust service providers for the issuance of eIDAS qualified electronic time stamps (EU Regulation 910/2014).

Brazil, as required by ANATEL (the Brazilian National Telecommunications Agency), the certifications were obtained for the portability service for the mobile numbers, fixed numbers and multimedia communications services, in addition to ISO 9001 and ISO 14001.

Further information about the certifications achieved or confirmed as of December 31, 2021, by the various functions/companies of the TIM Group, is provided in the table below.

[1] Supporting the information security management system requirements (ISMS) according to ISO/IEC 27001.

[2] This technology allows for the use of software and hardware resources through a remote server (e.g. mass storage), which can be used as a service by a provider.

[3] American National Standards Institute/Telecommunications Industry Association.

[4] Payment Card Industry Data Security Standard.

 

Certifications achieved and/or confirmed at 31 December 2021

COMPANYREGULATIONSTRUCTURE
DomesticISO 9001

Departments:

- Chief Revenue Office: Business sector: conception, design, development, marketing and post-sales assistance of solutions relating to fixed and mobile telecommunications and IT products, systems and services; management, coordination and supervision of relative implementation and maintenance services.

 

- Chief Revenue Office: Sales Consumer sector: the Sales certificate concerns “marketing and support in the sale of mobile and fixed telecommunications solutions for Consumer Customers” and involves the 12 operating locations of the Sales and Small & Medium Territorial Areas (including the secondary locations and “branches").

 

- Chief Technology and Innovation Office (whole department) and the Data Office department (Data Warehouse and Data Lake Platform sectors): research and innovation, design, development, testing, integration, operation, installation, maintenance and assistance for Telco cloud services and applications, Information Technology of related platforms and infrastructures. Organisational support and design of the processes.

 

- Security/Information Technology Security Engineering and Application Management sector: design, development, testing, operation and maintenance of software applications and Information Technology services. Design, development, testing, operation and maintenance of software applications and Information Technology services.

 

- Wholesale/Wholesale Operations (Governance, Area).

 

Subsidiary companies:

-    Inwit SpA (supply of integrated hosting services for radio transmission equipment for TLCs and the dissemination of television and radio signals and related marketing, implementation and contract management activities with customers and owners, ordinary and extraordinary maintenance, construction of new sites and decommissioning of existing sites).

 

-   Olivetti (processes: design, development, implementation, industrialisation, production, delivery, marketing, installation, maintenance and technical assistance for products, solutions and services for the industry market, retail, the office and Public Administration (locations: Strada Monte Navale 2/C and Strada Monte Navale 1/G - Ivrea; Via Copernico 16/D and Via della Boscaiola 26 Milan; Via Romano, 1 – Scarmagno (Turin); Via Cina 5, Rome; km. 43 Strada Provinciale 26 Turanense – Carsoli.        

      Coordination of quality management systems of laboratories authorised to provide the periodic checking of cash registers (location: Strada Monte Navale 2/C, Ivrea).

 

-     Telecom Italia Sparkle

 

-     Telsy Elettronica e Telecomunicazioni SpA

 

-     Telecontact Center

 

-     Telecom Italia Trust Technologies (Design, development, system integration, delivery and operation of IT solutions and services, also based on public-key cryptography technologies, including electronic signature, electronic seal, storage of electronic documents in accordance with the law, Certified E-mail, SPID digital identity and implementation of advanced electronic signature solutions, also based on biometric systems).

 

Domestic

ISO 14001

Departments:

-  Chief Technology and Innovation Office: research and innovation, design, development, testing, integration, operation, maintenance and assistance for Telco cloud services and applications, Information Technology and related platforms and infrastructures. Organisational support and design of the processes.

 

-  Wholesale/Wholesale Operations (Governance, Area).

 

Subsidiary companies:

- Telecom Italia Sparkle

 

-  Olivetti (processes: Conception, design, industrialisation of products and services for small and medium enterprises, retail and solutions for large companies, such as terminals for games and lotteries, specialised peripheral devices(1) for bank and post office applications, points of sale including fiscal cash registers and other vertical and industrial applications, office products, multi-function photocopiers, ICT products/services - location: Strada Monte Navale 2/C - Ivrea).

DomesticISO/IEC 17025 (Accreditation)

-  Chief Network, Operations & Wholesale Office: NW.TI.Service Quality & Network Performance, User Experience & LAP sector. Management of laboratories for testing and calibration services in the following technical sectors:

• User Experience (LUX),

• Safety Protection & Materials Analysis (PSM).

DomesticISO 45001

Subsidiary company:  

Telecom Italia Sparkle.

Domestic

ISO/IEC 20000-1

Departments:

-  Chief Revenue Office: system for managing TIM’s infrastructural IT services provided through its data centres.

 

- Chief Technology and Innovation Office/CT Information Technology & Digital Solutions, CT Cloud & Data Center sectors and the Data Office department for the Data Warehouse and Data Lake Platform sectors.

   The management system for TIM’s Information Technology service supports the supply of Application Management, Information Technology Platform and Infrastructure Operation services.

 

- Security/Information Technology Security Engineering and Application Management sector: TIM’s IT services management system supports the supply of Application Management services.

DomesticISO/IEC 27001

Departments:

 

- Chief Technology and Innovation Office:

* management of facilities and technological systems;

* management and assurance of infrastructures, network services and firewalls;

* management of the physical security of system rooms;

* preparation and configuration of sites and system rooms;

* activation and operation of Information Technology platforms and services;

* management of processing systems.

The certificate includes the Data Center sites, Networking (Genoa and Oriolo Romano) and Certificate Management.

The following sectors are involved:

·  CT. Planning, Architectures & Quality/Intercompany & Cross Activities for Certificate Management;

·  CT. Cloud & Data Center/CT.CDC.Data Center Operations:

° CT.CDC.DC.Data Center Management:  Asset management (HW and SW lifecycle), Economic technical management, System Monitoring; Infrastructural Capacity, Tools Management, Change Management;

° CT.CDC.DC.Data Center Field Operations Proximity Services and oversight of Data Centers; management of equipped spaces including racks, cabinets and cables; ancillary basic logistics services (warehouse, etc.); management of accesses to the system rooms of Data Centers and Service Centres; support with adapting the physical security features of Data Centers to monitor the physical security equipment of Data Centers and Service Centres and to monitor the plant facilities of Telecom Italia S.p.A;

·  CT.Cloud & Data Center/Data Center Infrastructure Services:

° management of operations and ordinary and extraordinary maintenance of the power supply and air conditioning systems and building infrastructures serving the Data Centers with company personnel and that of external firms; 

·  CT.Cloud & Data Center/Cloud, Architectures, Engineering & Delivery:

° CT.CDC.AE/Delivery E2E: Delivery/Decommissioning of physical and virtual servers; E2E coordination with delivery/non-delivery of physical and virtual servers; 

° CT.CDC.AE/Networking: Monitoring of network and security equipment alarms, incident management, reporting; management of firewall policy Network Management;

·  CT.Cloud & Data Center/Cloud Operations:

° CT.CDC.O.Cloud Management: specialised technical support on the physical and virtual infrastructure; basic software configuration support (open and mainframe) in the delivery and operation phases; proactive monitoring of events and first level management of infrastructural incidents and centralised control of the functioning of the Information Technology infrastructure; 

° CT.CDC.O.Data Management: execution of backup/restore operations: management of backup infrastructure; data storage management; monitoring of system alarms and management of corrective interventions;

·  HRO (Human Resources,Organization&Real Estate). Real Estate Centre/Maintenance & Facility Centre;

·  HRO.Real Estate North East/Maintenance & Facility North East;

·  HRO.Real Estate North West/Maintenance & Facility North West

for maintenance services for physical and perimeter security systems (management of ordinary and extraordinary maintenance activities of fire-prevention and security systems serving data centres with company personnel and that of external firms):

 

TIM S.p.A. Management: via Oriolo Romano, 240, 00189 Rome,

TIM S.p.A. Data Center: viale Toscana, 3, 20089 Rozzano (MI); 

                                         via Pontina km. 29,100, 00040 Pomezia (RM);

                                         via di Macchia Palocco, 223/243 00125 Acilia (RM)

                                         via della Centralinista 3, 40138 Bologna;

                                         via Settima Strada 22, 35129 Padua;

                                         via Fulvio Bracco, 39, 20811 Cesano Maderno (MB);

TIM S.p.A. Data Center and Group Data Network: via Oriolo Romano 257, 00189 Rome; 

TIM S.p.A. Service Centre: via Lancia 55, 10141 Turin; 

TIM S.p.A. Data Center: viuzzo dei Bruni 6, 50133 Florence

 

- Security:

·  renewal of ISO/IEC 27001 certification for the ICT Control Room Business perimeter (located in Via G. Negri 1, 20123 Milan, Via di Macchia Palocco 223, 00125 Rome, Via Oriolo Romano, 257, 00189 Rome, Via di Tor Pagnotta, 68, 00143 Rome, Via delle Conce, Snc, 00154 Rome, Piazzale Mater Ecclesiae, 5, 70124 Bari, Management Centre, Isola F7, 80143 Naples, Via Campania, 11, 74121 Taranto, Via Marco Aurelio, 28, 20127 Milan, Via Esiodo, 2, 30173 Venezia, Via P. Maroncelli, 1, 40126 Bologna, Via A. Manuzio, 13, 16143 Genoa) for the following fields of application: Data Center & Cloud Computing Services in IaaS (Infrastructure as a Service) mode, using ISO/IEC 27018:2019 guidelines and using ISO/IEC 27017:2015 guidelines for Self Data Center “vCloud & Hypervisor”” services; Data Center & Cloud Computing Services in SaaS (Software as a Service) mode using ISO/IEC 27018:2019 guidelines and using ISO/IEC 27017:2015 guidelines for the “TIM Work” service; ICT Security services using ISO/IEC 27035:2016-1 and ISO/IEC 27035:2016-2 guidelines. Network Services, Unified Communication & Collaboration Services, Mobile Services.

In accordance with Declaration of Applicability version 8 of 30/09/2020;

·  renewal of ISO/IEC 27001 certification, for the Data Center perimeter (locations: Via G. Negri 1, 20123 Milan, Via Oriolo Romano, 240, 00189 Rome, Via Issiglio, 90, 10141 Turin, Via F. Bracco 39, 20811 Cesano Maderno (Monza and Brianza), Viale Toscana, 3, 20089 Rozzano (MI), Via della Centralinista, 3, 40138 Bologna, Via Settima strada, 22, 35129 Padua, Viuzzo dei Bruni, 6, 50133 Florence, Via di Macchia Palocco, 223/243, 00125 Rome, Via Oriolo Romano, 257, 00189 Rome, Via G. Macaggi, 12, 16121 Genoa), for the following fields of application: preparation, activation and operation of Information Communications Technology infrastructure, platforms and services at the TIM Data Centers and Service Centres also in cloud and virtual mode, through the:

*management of facilities and technological systems;

*management and assurance of infrastructures, network services and firewalls;

*management of the physical security of system rooms;

*preparation and configuration of sites and system rooms;

*activation and operation of IT platforms and services;

*management of processing systems.

In accordance with the Declaration of Applicability version 1.3 of 16/11/2020;

·  renewal of ISO/IEC 27001 certification SOC (Security Operations Center, for the locations of Via G. Negri 1, 20123 Milan, Via di Val Cannuta, 182, 00166 Rome, Viale Stelvio, 15, 20159 Milan), for the following fields of application: Monitoring and management of ICT security incidents using the ISO/IEC 27035:2016-1 and ISO/IEC 27035:2016-2 guidelines. In accordance with Declaration of Applicability version 1.1 of 23/11/2020;

·  new certification ISO/IEC 27001 ICT Risk Management for the technological assets of the TIM Group (locations of Via G. Negri 1, 20123 Milan, Via di Macchia Palocco, 223/243 00125 Rome, Via Gugliemo Reiss Romoli, 274 10148 Turin) for the following fields of application: 

*ICT Risk Management Master Plan;

*identification of risks and countermeasures;

*monitoring of the ICT risk;

*ICT security checks.

In accordance with Declaration of Applicability version 1.1 of 05/10/2020;

·  new ISO/IEC 27001 certification for management of the physical and IT infrastructure of the SCT Data Centre (Sistema Cloud Toscana, locations of G. Negri 1, 20123 Milan, Viale A.. Guidoni, 42, 50127 Florence, Via S. Piero a Quaracchi, 250, 50145 Florence, Viuzzo dei Bruni, 6, 50133 Florence, Via di Macchia Palocco, 223/243, 00125 Rome, Via F. Bracco 39, 20811 Cesano Maderno/Monza Brianza) for the following fields of application: design and provision of cloud computing services (IaaS, PaaS and SaaS); provision of Housing and Hosting services, e-mail, remote backup, disaster recovery; management and monitoring of systems and the network.

   In accordance with Declaration of Applicability version 1.0 of 09/10/2020.

·  new ISO/IEC 27001 certification for the management, governance and control of the payroll cycle (locations of Via Strinella, 2F, 67100 L’Aquila, Via delle Conce, 12, 00154 Rome). In accordance with Declaration of Applicability version 1.9 of 01/09/2020.

 

Subsidiary companies:

- Telecom Italia Trust Technologies (Design, development, system integration, delivery and operation – also in SaaS mode using the ISO/IEC 27017:2015 and ISOIEC 27018:2019 guidelines – of IT solutions and services, also based on public-key cryptography technologies, including electronic signature, electronic seal, storage of electronic documents in accordance with the law, Certified E-mail, SPID digital identity and advanced electronic signature solutions, also based on biometric systems).

- HR Services (management, governance and control of the payroll cycle for companies of the TIM Group).

-  Telecom Italia Sparkle (delivery and assurance of fibre optic services, Voice & mobile and IP, Data Centers services), for the locations of Via Antica di Cassano, 8, 20060, Cassina De’ Pecchi (Milan), Via di Macchia Palocco, 223, 00125 Roma, Via A. Longo, 56, 95125 Catania, Via U. La Malfa, 99, 90146 Palermo.

 

DomesticISO 37001

Companies:

Telecom Italia SpA (Management system for the prevention of active and passive corruption).

DomesticISO 50001

Departments:

- Procurement/Energy & Utilities Management & Procurement: management and monitoring of energy use and consumption of fixed and mobile telecommunications services for Data Processing Centres (DPC) and related infrastructure, aimed at improving the energy efficiency of the locations:

•  Bologna Via Stendhal, 31;

•  Bologna Roveri DPC, Via della Centralinista;

•  Rozzano DPC (MI), Viale Toscana, 3;

•  Padua DPC, settima strada;

•  Plant of Central Piacenza, Corso Vittorio Emanuele II, 6;

Acilia DPC (Rome).

DomesticANSI/TIA 942 – Rating 4 – As “Built

Companies:

-TIM SpA. (Via Macchia Palocco 223 Acilia)

DomesticANSI/TIA 942 – Rating 3 – As “Built

Companies:

-TIM SpA. (Via Fulvio Bracco, 39, Cesano Maderno; Via Settima Strada, 22, Padua; Via Pontina km. 29,100, Pomezia; Viale Toscana, 3, Rozzano 2; Viale Toscana, 3)

Rozzano 3; 

DomesticOperator Accredited by AGID for Certified E-mail

Subsidiary company:

Telecom Italia Trust Technologies

DomesticStorage Entity accredited by AGID for the conservation of electronic documents, pursuant to Legislative Decree 82/2005

Subsidiary company:

Telecom Italia Trust Technologies (Compliance with art. 24 of Regulation (EU) 910/2014 and IDAS as defined by Accredia accreditation circular no. 5/2017 and the checklist prepared by AgID for the service concerning the storage of electronic documents in accordance with art. 29, subsection 1, of Legislative Decree no. 82 of 7 March 2005).

DomesticOperator Accredited for SPID digital identities (public service operator), pursuant to Regulation EU 910/2014

Subsidiary company:

Telecom Italia Trust Technologies (Compliance with art. 24 of Regulation (EU) 910/2014 and IDAS, Prime Ministerial Decree 24/10/2014, Implementing Regulation EU 2015/1502 of the Commission, ETSI 319 401 standard as defined by Accredia Circular no. 35/16 for the management of SPID digital identities).

DomesticQualified Trust Service Providers for the issue of qualified electronic time stamp under eIDAS (EU Regulation 910/2014)

Subsidiary company:

Telecom Italia Trust Technologies (Compliance with Regulation (EU) 910/2014 eIDAS for Qualified Trust Service Providers for EU Qualified Certificate Issuance and Qualified Electronic Time Stamp services according to the requirements of ETSI EN 319 401, 411-1, 411-2, 412 (1, 2, 3 and 5), 421 and 422 standards.

DomesticPCI/DSS

Departments:

-  Security

Data Center Solution.

TIM S.A.ISO 9001

Companies:

-  TIM Celular S.A.

Management of technical network processes since 2000 (States of Minas Gerais, Rio de Janeiro, San Paolo, Parà, Paranà, Pernambuco and district of Brasilia).

TIM S.A.: management of the invoicing system (post and pre-paid) since 2005 (States of Rio de Janeiro and San Paolo).

TIM S.A.ISO 14001

Companies:

-  TIM Celular S.A.

Management and operational activities of the technical network since 2010 (all sites in the States of Rio de Janeiro, San Paolo and Espirito Santo).

TIM S.A.SMP (personal mobile service)

Companies:

-  TIM S.A.

Certification of the research methods for the quality KPIs of TIM mobile telephony since 2004, requested by ANATEL (Brazilian telecommunications authority).

TIM S.A.STFC (switched fixed telephone service)

Companies:

-   TIM S.A.

 Certification of the research methods for the quality KPIs of TIM fixed telephony since 2014, requested by ANATEL (Brazilian telecommunications authority).

TIM S.A.SCM (multimedia communications services)

Companies:

-   TIM Celular S.A.

Certification of the research methods for the quality KPIs of the TIM multimedia communication service since 2015, requested by ANATEL (Brazilian telecommunications authority).

(1)  Meaning printers, faxes and anything else that is connected to a computer.