Departments:
- Chief Technology and Innovation Office: * management of facilities and technological systems; * management and assurance of infrastructures, network services and firewalls; * management of the physical security of system rooms; * preparation and configuration of sites and system rooms; * activation and operation of Information Technology platforms and services; * management of processing systems. The certificate includes the Data Center sites, Networking (Genoa and Oriolo Romano) and Certificate Management. The following sectors are involved: · CT. Planning, Architectures & Quality/Intercompany & Cross Activities for Certificate Management; · CT. Cloud & Data Center/CT.CDC.Data Center Operations: ° CT.CDC.DC.Data Center Management: Asset management (HW and SW lifecycle), Economic technical management, System Monitoring; Infrastructural Capacity, Tools Management, Change Management; ° CT.CDC.DC.Data Center Field Operations Proximity Services and oversight of Data Centers; management of equipped spaces including racks, cabinets and cables; ancillary basic logistics services (warehouse, etc.); management of accesses to the system rooms of Data Centers and Service Centres; support with adapting the physical security features of Data Centers to monitor the physical security equipment of Data Centers and Service Centres and to monitor the plant facilities of Telecom Italia S.p.A; · CT.Cloud & Data Center/Data Center Infrastructure Services: ° management of operations and ordinary and extraordinary maintenance of the power supply and air conditioning systems and building infrastructures serving the Data Centers with company personnel and that of external firms; · CT.Cloud & Data Center/Cloud, Architectures, Engineering & Delivery: ° CT.CDC.AE/Delivery E2E: Delivery/Decommissioning of physical and virtual servers; E2E coordination with delivery/non-delivery of physical and virtual servers; ° CT.CDC.AE/Networking: Monitoring of network and security equipment alarms, incident management, reporting; management of firewall policy Network Management; · CT.Cloud & Data Center/Cloud Operations: ° CT.CDC.O.Cloud Management: specialised technical support on the physical and virtual infrastructure; basic software configuration support (open and mainframe) in the delivery and operation phases; proactive monitoring of events and first level management of infrastructural incidents and centralised control of the functioning of the Information Technology infrastructure; ° CT.CDC.O.Data Management: execution of backup/restore operations: management of backup infrastructure; data storage management; monitoring of system alarms and management of corrective interventions; · HRO (Human Resources,Organization&Real Estate). Real Estate Centre/Maintenance & Facility Centre; · HRO.Real Estate North East/Maintenance & Facility North East; · HRO.Real Estate North West/Maintenance & Facility North West for maintenance services for physical and perimeter security systems (management of ordinary and extraordinary maintenance activities of fire-prevention and security systems serving data centres with company personnel and that of external firms): TIM S.p.A. Management: via Oriolo Romano, 240, 00189 Rome, TIM S.p.A. Data Center: viale Toscana, 3, 20089 Rozzano (MI); via Pontina km. 29,100, 00040 Pomezia (RM); via di Macchia Palocco, 223/243 00125 Acilia (RM) via della Centralinista 3, 40138 Bologna; via Settima Strada 22, 35129 Padua; via Fulvio Bracco, 39, 20811 Cesano Maderno (MB); TIM S.p.A. Data Center and Group Data Network: via Oriolo Romano 257, 00189 Rome; TIM S.p.A. Service Centre: via Lancia 55, 10141 Turin; TIM S.p.A. Data Center: viuzzo dei Bruni 6, 50133 Florence - Security: · renewal of ISO/IEC 27001 certification for the ICT Control Room Business perimeter (located in Via G. Negri 1, 20123 Milan, Via di Macchia Palocco 223, 00125 Rome, Via Oriolo Romano, 257, 00189 Rome, Via di Tor Pagnotta, 68, 00143 Rome, Via delle Conce, Snc, 00154 Rome, Piazzale Mater Ecclesiae, 5, 70124 Bari, Management Centre, Isola F7, 80143 Naples, Via Campania, 11, 74121 Taranto, Via Marco Aurelio, 28, 20127 Milan, Via Esiodo, 2, 30173 Venezia, Via P. Maroncelli, 1, 40126 Bologna, Via A. Manuzio, 13, 16143 Genoa) for the following fields of application: Data Center & Cloud Computing Services in IaaS (Infrastructure as a Service) mode, using ISO/IEC 27018:2019 guidelines and using ISO/IEC 27017:2015 guidelines for Self Data Center “vCloud & Hypervisor”” services; Data Center & Cloud Computing Services in SaaS (Software as a Service) mode using ISO/IEC 27018:2019 guidelines and using ISO/IEC 27017:2015 guidelines for the “TIM Work” service; ICT Security services using ISO/IEC 27035:2016-1 and ISO/IEC 27035:2016-2 guidelines. Network Services, Unified Communication & Collaboration Services, Mobile Services. In accordance with Declaration of Applicability version 8 of 30/09/2020; · renewal of ISO/IEC 27001 certification, for the Data Center perimeter (locations: Via G. Negri 1, 20123 Milan, Via Oriolo Romano, 240, 00189 Rome, Via Issiglio, 90, 10141 Turin, Via F. Bracco 39, 20811 Cesano Maderno (Monza and Brianza), Viale Toscana, 3, 20089 Rozzano (MI), Via della Centralinista, 3, 40138 Bologna, Via Settima strada, 22, 35129 Padua, Viuzzo dei Bruni, 6, 50133 Florence, Via di Macchia Palocco, 223/243, 00125 Rome, Via Oriolo Romano, 257, 00189 Rome, Via G. Macaggi, 12, 16121 Genoa), for the following fields of application: preparation, activation and operation of Information Communications Technology infrastructure, platforms and services at the TIM Data Centers and Service Centres also in cloud and virtual mode, through the: *management of facilities and technological systems; *management and assurance of infrastructures, network services and firewalls; *management of the physical security of system rooms; *preparation and configuration of sites and system rooms; *activation and operation of IT platforms and services; *management of processing systems. In accordance with the Declaration of Applicability version 1.3 of 16/11/2020; · renewal of ISO/IEC 27001 certification SOC (Security Operations Center, for the locations of Via G. Negri 1, 20123 Milan, Via di Val Cannuta, 182, 00166 Rome, Viale Stelvio, 15, 20159 Milan), for the following fields of application: Monitoring and management of ICT security incidents using the ISO/IEC 27035:2016-1 and ISO/IEC 27035:2016-2 guidelines. In accordance with Declaration of Applicability version 1.1 of 23/11/2020; · new certification ISO/IEC 27001 ICT Risk Management for the technological assets of the TIM Group (locations of Via G. Negri 1, 20123 Milan, Via di Macchia Palocco, 223/243 00125 Rome, Via Gugliemo Reiss Romoli, 274 10148 Turin) for the following fields of application: *ICT Risk Management Master Plan; *identification of risks and countermeasures; *monitoring of the ICT risk; *ICT security checks. In accordance with Declaration of Applicability version 1.1 of 05/10/2020; · new ISO/IEC 27001 certification for management of the physical and IT infrastructure of the SCT Data Centre (Sistema Cloud Toscana, locations of G. Negri 1, 20123 Milan, Viale A.. Guidoni, 42, 50127 Florence, Via S. Piero a Quaracchi, 250, 50145 Florence, Viuzzo dei Bruni, 6, 50133 Florence, Via di Macchia Palocco, 223/243, 00125 Rome, Via F. Bracco 39, 20811 Cesano Maderno/Monza Brianza) for the following fields of application: design and provision of cloud computing services (IaaS, PaaS and SaaS); provision of Housing and Hosting services, e-mail, remote backup, disaster recovery; management and monitoring of systems and the network. In accordance with Declaration of Applicability version 1.0 of 09/10/2020. · new ISO/IEC 27001 certification for the management, governance and control of the payroll cycle (locations of Via Strinella, 2F, 67100 L’Aquila, Via delle Conce, 12, 00154 Rome). In accordance with Declaration of Applicability version 1.9 of 01/09/2020. Subsidiary companies: - Telecom Italia Trust Technologies (Design, development, system integration, delivery and operation – also in SaaS mode using the ISO/IEC 27017:2015 and ISOIEC 27018:2019 guidelines – of IT solutions and services, also based on public-key cryptography technologies, including electronic signature, electronic seal, storage of electronic documents in accordance with the law, Certified E-mail, SPID digital identity and advanced electronic signature solutions, also based on biometric systems). - HR Services (management, governance and control of the payroll cycle for companies of the TIM Group). - Telecom Italia Sparkle (delivery and assurance of fibre optic services, Voice & mobile and IP, Data Centers services), for the locations of Via Antica di Cassano, 8, 20060, Cassina De’ Pecchi (Milan), Via di Macchia Palocco, 223, 00125 Roma, Via A. Longo, 56, 95125 Catania, Via U. La Malfa, 99, 90146 Palermo. |