Data security and children protection

Digital and new technologies create endless opportunities, but at the same time raise concern regarding privacy and the use of personal data, the protection of children exposed to the Internet and, more generally, the protection of human rights. In TIM, we are engaged in many activities to reduce risks and allow everyone to benefit from digital transformation opportunities without worries.

The protection of personal data is one of our priorities.

Since 2018 the TIM Group has had a department, the Data Protection Office, in charge of following and monitoring the application of the GDPR, ensuring integrity and the correct use of personal data.

Every year we dedicate an important part of our employee and collaborator training to promoting the culture of privacy in all its forms. During 2020, for example, we launched specific training courses on the rules to follow with regards to business contacts and on the detection and management of data breaches, that is the breach of confidentiality of personal data by people with malicious intent.

We regularly carry out checks to ensure the correct performance of the tasks entrusted to our partners (for example external call centres) for telemarketing activities: we ensure, for example, the legal correctness of the contacts and the origin of the number lists.

We provide assistance to TIM customers wishing to change their consent or obtain information on the processing of their personal data by TIM for promotional or commercial purposes, through customer care numbers 119 and 187 and via the MyTIM app. Furthermore, those who do not wish to receive promotional telephone calls through an operator can register with the Public Register of Objections.

The littlest ones are also the most vulnerable, especially when it comes to the pitfalls that can arise from an unaware use of the web. For this reason we believe it is our specific duty to protect them, with tools and initiatives, from harmful content that is violent, pornographic, racist or offensive.

Upon activation of all TIM cards registered to minors, we block use of adult services and with TIM Protect and Safe Web Plus we offer an additional guarantee on all TIM networks, even in Wifi, with the parental control function that protects while surfing the Net. In addition, we provide theft protection (for mobile devices) and anti-virus features, protect access to e-commerce, home banking and social media websites and filter unwanted calls and messages.
Moreover, on the TIM mobile portal, we allow access to adult content only after entering a specific code, different from all the other codes used on the mobile phone, which is delivered to adults in a confidential manner.

We collaborate on the front line with institutions in the fight against online child pornography and computer crimes, and within the Security department we have identified a Contact person for the Postal Police, to continuously and effectively manage relations with the CNCPO and CNAIPIC - the two centres that deal in particular with these crimes - and with the competent authorities.

We also collaborate with many voluntary sector institutions and in particular with Telefono Azzurro, one of the organisations that spearheads the Safer Internet Center- Generazioni Connesse (Safer Internet Center - Connected Generations), the project led by the Ministry for Education involving us for several years now, we support the Safer Internet Day, the global day with which the European Union has been promoting safer, more responsible use of the web and new technologies since 2004, and we take part in many other international initiatives and alliances.

Human rights are universal and inalienable rights, recognized to every human being as such. They are the foundation of freedom, justice and peace in the world. Respecting such rights is therefore an essential requirement, to which we want to contribute, aware that our activities can play a strategic role in guaranteeing geographical and social digital inclusion, in particular for the most vulnerable, the right to privacy and the protection of personal data, the right to freedom of expression, in particular online, child protection from adult content and gambling, from cyber-bullying and harassment.

To demonstrate our concrete commitment, in 2015 we established a human rights policy, which constitutes a link between our Code of Ethics and the Group's operating procedures. It applies to the entire value chain of TIM, that is, not only TIM's people, but also suppliers, business partners and our customers, especially vulnerable categories.

We also believe that it is essential to spread knowledge of this issue: for this reason we have created an information and training course, available online for our people and for the general public. A sort of exploratory journey in seven stages that allows you to learn what you can do when you suffer or witness a violation of human rights.

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Human rights policy

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