Streaming without interruptions, high-quality video even during peak hours, online gaming and smart working without glitches: these are the user experiences that define network quality. And according to Opensignal’s analysis of connectivity user experience, TIM ranks first in Italy, with a score of 80% for fixed-line and 79.2% for mobile.
We rank first for “Consistent Quality”, the indicator that measures a network’s ability to deliver stable performance across key digital activities, from browsing and streaming to more advanced services, even at times of heavier usage. On the mobile side, we also rank first for “Video Experience” (69.5) and “Games Experience” (75.6), two areas that are becoming increasingly central to the everyday use of digital services, especially for customers who use streaming, entertainment and gaming services on the go.
The reports show strong results across the country, with outstanding performance in Rome and Milan. In these two cities, TIM’s 5G is the fastest of all, with speeds of 248.4 Mbps in download and 24.8 Mbps in upload in Milan, and 223 Mbps in download and 23.5 Mbps in upload in Rome.
These results, certified by Opensignal, are the outcome of the Group’s ongoing investments in increasingly advanced, high-performance next-generation digital infrastructure, developed to enhance the quality of the digital experience offered to consumer customers, businesses and Public Administration.
The full results are contained in the reports “Opensignal Awards - Europe: Fixed Broadband Experience Report” (February 2026) and “Opensignal Awards - Italy: Mobile Network Experience Report” (December 2025), and are based on independent analyses of the user experience delivered to customers of Italy’s leading fixed and mobile operators.