Stakeholders and relevant topics

Customers play a central role in TIM's strategy. We want to ensure an immediate and effective response to their requirements, modelling our conduct on propriety, transparency, courtesy and collaboration.

For many years we have had a direct and close relationship with Consumer associations.

The relationship between TIM and the current 22 Consumer Associations was formalized in 1989 with a Protocol of Understanding which contains the guidelines necessary to address and resolve the problems that affect customers. This collaboration has led to a joint settlement procedure, a free tool, available to our customers, for resolving possible disputes through an out-of-court procedure.

Our purchases are made principally in Italy and Brazil, the two geographical area where the Group’s major operations are sited. The relationship and activities carried out with suppliers are governed by the Product and Service Purchasing Policy, with the aim of minimizing our environmental impact and that of our suppliers.

Transparency in the relationship between public and private is a key element for the proper functioning of modern society: we strive to  establish networks and cooperate effectively by sharing information and creating a dialogue on matters of mutual interest.

With the parliamentary committee members of the upper and lower houses of the Italian Parliament we discuss issues of an economic-financial nature or concerning privacy, telecommunications, digital, Internet and television.

For industrial policy issues, the relationship with trade associations is essential (i.e. Confindustria in all its forms, such as provincial industrial unions, national and regional trade associations, sectoral federations).

The relationship with the institutions is very widespread and also takes place at local level throughout Italy.

To ensure the development of fixed and mobile networks, the spread of innovation and the learning of new technologies, we work in close contact both directly with local authorities, municipalities, metropolitan cities, provinces, regions and mountain communities, and with reference representative associations.
As TIM we have a fundamental role in assessing the Legal, regulatory and policy measures proposed by the EU institutions.

The Group's activity also encompasses ongoing dialogue with trade associations at European  level (in particular, ETNO and GSMA).
At international  TIM follows the activities of some relevant international bodies in defining the policy and regulation of the electronic communications sector, in particular the ITU.

TIM Brasil's relationship and lobbying activities on aspects relevant to the entire telecommunications sector are essentially carried out with the Ministry of Science, Technology, Innovation and Communication.

On the subject of competition, we believe it is essential to create the correct cultural approach within our company: for this reason we have carried out an online training programme that has involved several thousand people since 2010. This training programme was supported and completed by a specific antitrust compliance programme. 
But training is not enough: with this in mind, in 2015 the Group's Board of Directors approved a New Equivalence Model, which puts TIM’s sales divisions and the other operators on an equal footing, ensuring full internal and external equality of treatment.

Our goal is to contribute to the prosperity and growth of Communities by delivering efficient and technologically advanced services.
We look favourably on and, when appropriate, support social, cultural and educational initiatives aimed at the advancement of the individual and the improvement of living conditions.

Valuing people for our company’s success: having satisfied people, partakers in the strategy, passionate about their work, involved in the life and results of the company, who feel valued and used to the best of their potential and skills, is the trump card to face the challenges of the digital age.

Our investor relations department develops and manages relations with all our investors to keep them constantly updated on the business performance and on the main strategic decisions. Regular meetings with the top management allow for an in-depth study of the issues relevant to TIM.