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Risk Management

Our group's risk management model aims to identify potential events that may affect the business, and to manage risk in order to ensure the achievement of business targets.


Based on their impact, risks are classified as:

  • strategic, i.e. resulting from the evolution of factors linked to the development of the strategic plan
  • operational, i.e. resulting from the evolution of risk factors, both endogenous and exogenous, that might compromise the achievement of our business targets.


Risks are assessed not only individually but also from a risk portfolio perspective, taking into account the business plan and the reference context.

This process is directed by the Risk Management Steering Committee, chaired and coordinated by the Chief Financial Officer, which ensures the governance of the Group’s risk management.

TIM has also established a Business Continuity Management System to safeguard the operation of its critical processes at an acceptable level in the case of events that could compromise the provision of services, in keeping with international standards and methodologies of reference.

How the TIM group’s risk management process works

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Business Continuity Management System

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Telecommunications are part of the solution to climate change and social divisions, as well as generally contributing positively to quality of life and environmental protection. Companies that provide telecommunications services are not thought to be high socio-environmental risk, but it is possible to identify some risks of this nature, for which TIM deploys various mitigation activities.

Social Risks

  • breach of network security and privacy systems, which result in access to personal or sensitive data
  • use of telecommunications services to the detriment of the physical and psychological well-being of children or vulnerable people
  • discrimination of some subjects who, for geographical or social/cultural reasons, do not have access to Internet and to the benefits it brings with it

Environmental Risks

  • external environmental conditions that may pose a risk to business continuity (e.g. earthquakes, depletion of energy resources and the effects of climate change), monitored through business continuity strategies and procedures
  • potential damage caused to the environment by the company's activities.


In terms of this second type, the delivery of telecommunications services does not pose serious risks, other than those associated with the supply chain:

  • indirect risks arising from energy consumption, for which - as TIM is not an energy producer - the only mitigation tools available to us are energy consumption optimisation and supplier selection
  • purchasing of technological products whose production can cause serious environmental damage, and disposal of technological waste, which are regulated by the green procurement policy and the sustainable supply chain management system
  • electromagnetic emissions.


Specific targets have been defined to monitor certain types of risk, in particular with regard to the coverage of new generation networks, the sustainability of our suppliers and the reduction of energy consumption.