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TIM in LIS: innovation at the service of inclusion, customer assistance also in sign language

09/23/2021 - 11:20 AM

On the international day of sign languages and as part of its plan for inclusion and nurturing diversity, TIM announces that from 1 October it will offer a new technical service ‘TIMinLIS’, dedicated to deaf customers.

The service will be available in the technical assistance section of the TIM website and customers will be able communicate with an Italian sign language (LIS) video interpreter and a TIM technician by entering their phone number. The service is provided in collaboration with the company Veasyt, specialised in Italian sign language video interpreting.

TIM, which has always been mindful of inclusion, is also pursuing within the company a structured programme for deaf people, thanks to the adoption of new solutions that allow them to make phone calls, use an online Italian sign language interpreter at any time of the working day, and to receive training and communication within the company in sign language or with subtitles.  This means the Company can ensure each employee is able to express their talent by removing all barriers.

With an ample plan of initiatives aimed at inclusion and nurturing diversity, for three years TIM has been recognised as a leader in many indexes that measure companies’ commitment to Diversity & Inclusion matters.


Rome, 23 September 2021


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