Our relations with Institutions
- Central national institutions: Parliament, Government, Ministries, Public Administration;
- local institutions: Regions, Provinces, Municipalities, Metropolitan Cities, Mountain Communities and their representative associations.
- the Italian Communications Authority (AGCOM), the Italian Competition and Market Authority (AGCM) and the Italian Data Protection Authority;
- Consumers Associations;
- European and international institutions: the European Commission and its regulation committees, the Council and the European Parliament, BEREC (Body of European Regulators for Electronic Communication), the OECD (Organisation for Economic Cooperation and Development);
- the United Nations (UN): particularly the Global Compact, UNEP (United Nations Environment Programme), UNFCCC (United Nations Framework Convention on Climate Change), ITU (International Telecommunication Union) and the other UN agencies (e.g. UNHCR)
Transparency in the relations between the public and private sectors is a key element for modern society to work properly: pressure groups that focus on the institutions in the interests of single issues are a democratic resource if they act in the general interest, but must not become a source of privilege
Transparency International has measured the health of
democracy in 176 countries of the world, applying the 10 principles of
integrity drawn up by the OECD. This is the result: 69% of the countries analysed
in the Corruption Perceptions Index calculated for the public and
political sector in 2016,
achieved a score of less than 50 on a scale from 0 (very corrupt) to 100 (not
corrupt in any way).
Since 2012, the year the Severino Law was approved, Italy has risen 12 places, from 72nd
to its current 60th: this is assuredly a great improvement, but too much still
remains to be done to be satisfied.
So with regard to strategic sectors such as telecommunications, responsibility for transparency and correctness lies primarily with the companies themselves, which should take action to guarantee that democracy works properly.
TIM has established a Code of Ethics for its activities, in which achieving the objectives of the company is always linked to improvement in the quality of life of citizens
… at central government level...
The topics we discuss most with the parliamentarians on the Commissions of the Senate and the Chamber of Deputies are in the fields of economics-finance, privacy, telecommunications, digital, internet and television.
In 2019 we worked, particularly, on:
- development of ultra-broadband networks
- administrative simplifications in the electronic communications sector
- telemarketing regulatory measures
- electromagnetic emissions
- protection of minors for the prevention and fight against cyberbullying
- 5G auction frequencies
- right of withdrawal
For many years we have had a direct and constant relationship with the consumer associations, a fundamental channel of information to know our customers, and their needs, better.
The relationship between TIM and the current 22 consumer associations was formalised in 1989, with a Memorandum of Understanding that contains the guidelines needed to face and resolve customer-related issues. This collaboration led to the creation of the Single Conciliation Protocol , a free tool available to our customers for out of court dispute resolution.
For industrial policy topics, our relationship with the business associations (namely, all levels of Confindustria systems - central, provincial and professional) is fundamental. In this case, public relations and lobbying activities guarantee the management and coordination of our relationship with these bodies and of the activities representing TIM and its Group Companies with Business Organisations (Confindustria, provincial industrial unions, national professional associations, regional associations, national professional federations) and in monitoring all actions related to the development of the business and the protection of the interests of the Group in economic and regulatory terms, and with regard to trade union activity and employment law.
… the local authorities …
But public relations activities with the institutions is very widespread and also takes place at the local level throughout the national territory.
To ensure the development of fixed and mobile networks, the diffusion of innovation and the learning of new technologies, we work closely both directly with local authorities, municipalities, metropolitan cities, provinces, regions, mountain communities, and with associations that represent them.
The activity carried out in 2019 was focused on: the development of new fixed and mobile ultra broadband networks, territorial coverage and reduction of the digital divide, institutional activities and collaboration activities with local administrations such as the implementation of agreements and protocols to facilitate the development of the fixed and mobile communication network, the promotion of TIM digital solutions and services to realize smart cities, as well as the spread of digital culture and new technologies.
…and the European and international institutions
In Europe, TIM was one of the first Italian organisations (together with Confindustria and the Tuscany Regional Government) to understand the importance of establishing networks and cooperating effectively, sharing information and creating a dialogue between the public and private sectors on topics of common interest.
The Group regularly interfaces with the European institutions (the European Commission, Council and Parliament) to define the regulatory and legal guidelines for the ele
As TIM, we play a fundamental role in the assessment phase for legal, regulatory and policy measures proposed by EU institutions. In particular, our contributions regards the subjects of broadband and ultrabroadband, access to infrastructure, access to content, the responsibility of suppliers of online services for illegal content, consumer protection, etc.
The Group's activities also take the form of constant dialogue with European industry associations (in particular, ETNO and GSMA).
At international level, TIM monitors the activities of some international bodies that are important for the definition of policy and regulation for the electronic communications sector, particularly the ITU.
Activities in Brazil
The public relations and lobbying activities of TIM Brasil are essentially focussed on the Ministry of Science, Technology, Innovation and Communication; these centre not only on topics of interest to the company but also on aspects that are relevant for the whole telecommunications sector.
The presence of TIM Brasil at regional and local level is guaranteed by the “Instituto TIM”, the aim of which is to put science, technology and innovation within reach of everyone, by teaching mathematics and science to children and young people.