We contribute to the sustainable development of the countries where we operate, with innovative network infrastructures and digital services, sharing our skills and know-how. Read more

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TIM and LGBT+ people: the road to inclusion

Our presence at the Pride events, our collaboration with Parks, Valentina' story , LGBT+ wife and mother. Read more

30,000 EMPLOYEES (64% OF THE COMPANY'S PEOPLE)

ENGAGEMENT METHODS

Engagement survey 2019 (Value chain/Commitment to our people)

THEMES

  • development of the Company's human capital
  • encouraging diversity and favoring equal opportunities in the Company;
  • effectiveness of management
  • engagement and personal satisfaction
ACTIONS/COMMITMENTS
  • Action plans on areas monitored, including under the “Donna” project launched in 2019
  • New engagement survey in 2020

9,042 EMPLOYEES (96% OF THE TOTAL)

ENGAGEMENT METHODS

Brazil. Corporate climate survey (Value chain/Commitment to our people)

THEMES

  • managing the workforce
  • development of the Company's human capital
  • effectiveness of management
  • engagement and personal satisfaction

MANAGERS, PROFESSIONALS AND OFFICE WORKERS

ENGAGEMENT METHODS

In 2018, the performance management process involved 99.8% of people and 86% received feedback from their superior. (Value chain/Research and development).

THEMES

  • development of the Company's human capital
  • effectiveness of management

MILLENNIALS AT TIM S.P.A. (ABOUT 300 PEOPLE)

ENGAGEMENT METHODS

Self-engagement map (SEM): new tool for assessing the level of engagement Value chain/Development and new skills)

THEMES

 

  • Stakeholder engagement

 

4,300 PEOPLE IN TECHNICAL FIELDS

ENGAGEMENT METHODS

Skill assessment projects (Value chain/Research and development)

THEMES

  • development of skills to handle new technologies

ALL THE TIM GROUP'S EMPLOYEES, INCLUDING NEW HIRES

ENGAGEMENT METHODS

Online form for training on the GDPR updated, with obligation of use, after updating policy and procedure.  Other training initiatives are dedicated to specific categories of employee and manager. (Value chain/Protection of privacy and personal data)

THEMES

  • safeguarding privacy and personal data protection and security

HEADS OF ALL COMPANY DEPARTMENTS.

MODALITA' DI ENGAGEMENT

Brazil In 2019, TIM Participações held seminars to spread a culture of privacy, in the interests of 

THEMES

  • safeguarding privacy and personal data protection and security

CUSTOMER CARE OPERATORS

ENGAGEMENT METHODS

Various methods of involvement and continuous refreshment on the web portal “TUO” (Find, USE, and Plan" and weekly gamification[1] initiative for agents (Value chain/Customers/Customer satisfaction)

[1] It consists of applying typical elements of gaming (e.g. scoring, competition with others, game rules) to other areas of activity, generally as an online marketing technique to encourage involvement with a product or service.

THEMES

  • development of skills to handle new technologies
  • proper customer relationship management;

ALL THE COMPANY'S PEOPLE

ENGAGEMENT METHODS

Brazil. Management of performance, using a personalized approach for various areas of the company and new tool “Mais Feedback”. (Value chain/Research and development).

THEMES

  • development of the Company's human capital
  • engagement

TRADE UNIONS, TIM PEOPLE

ENGAGEMENT METHODS

Agreements between social partners as part of the negotiation to renew the second-level contract (Value chain/TIM people)

THEMES

  • managing the workforce
  • development of the company's human capital (new hires and new qualifications for TIM people)
  • Work-life balance
  • Development of people and skills
ACTIONS/COMMITMENTS
  • “Expansion contract”
  • New flexible working methods

 

TRADE UNIONS

ENGAGEMENT METHODS

Brazil. 19 meetings with the trade union representatives (Value chain/TIM people)

THEMES

  • managing the workforce
  • Profit-sharing program in 2019
  • renewal of 2019–2020 collective bargaining contract (approved by 98% of 2,000 employees with the right to vote)

TIM PEOPLE

ENGAGEMENT METHODS

SicurinTIM project, lasting 12 months from November 2019, with various initiatives. (Value chain/TIM people)

THEMES

  • managing the health and safety of workers
ACTIONS/COMMITMENTS
  • the Safety Steering Committee has committed to reaching the target of zero accidents

TIM PEOPLE, FAMILY MEMBERS AND FRIENDS

ENGAGEMENT METHODS

calendar of initiatives for spreading and raising awareness of a culture of diversity.

THEMES

  • protect diversity and promote equal opportunities in the Company;