We contribute to the sustainable development of the countries where we operate, with innovative network infrastructures and digital services, sharing our skills and know-how. Read more

Latest press releases

Read the latest press releases and search the archives of TIM Group's Press Office.

TIM and LGBT+ people: the road to inclusion

Our presence at the Pride events, our collaboration with Parks, Valentina' story , LGBT+ wife and mother. Read more

Reporting complaints and breaches

The Group’s Code of Ethics and Conduct requires employees, collaborators and consultants, as well as third parties who have business relations with the Group - in respect of activities and services of interest to the Group - to promptly inform the Head of the TIM Audit Department, either directly or via their line manager, of any violations or collusion to violate:

  • legal or regulatory requirements,
  • provisions of the Code of Ethics,
  • policy and internal procedures,
  • and any irregularities and/or negligence.

The handling of reports above, specifically those for which the Head of the Audit Department is responsible (known as “whistleblowing”), is a requirement of the Sarbanes-Oxley Act and – in part – of the “UN Guiding Principles on Business and Human Rights”.  Below are the Human Rights-related complaints received through the main tool which TIM provides for all stakeholders, to report any kind of regulatory irregularity or breach of the Code of Ethics and Human Rights Policy, (“Whistleblowing Procedure”). In particular, any substantiated reports on the systematic unavailability of access to the web are considered breaches of the right to access the information society.

Complaints received and handled in Italy regarding Human Rights

 2019substantiated2018substantiated2017substantiated
Total number of complaints regarding human rights received through the main reporting mechanisms1(*)00030
Handled during the reporting period1100030
Resolved during the reporting period000020
Total number of complaints received prior to the survey period which were resolved during the reference period001000
  • (*)

    The complaint concerned the category "privacy rights of employees and customers".

Complaints received and handled in Brazil regarding Human Rights

 2019substantiated2018substantiated2017substantiated
Total number of complaints regarding human rights received through the main reporting mechanisms11(**)38050
Handled during the reporting period1138050
Resolved during the reporting period937040
Total number of complaints received prior to the survey period which were resolved during the reference period101000
  • (**)

    Of the eleven reports, six relate to threat or coercion (of which one was substantiated), four to the right to privacy (of which one was substantiated and one partially substantiated) and one to child labor.

Complaints received and handled regarding discrimination issues  

Complaints received and handled regarding discrimination issues

 

Italy

2019

substantiated

2018

substantiated

2017

substantiated

Total number of complaints regarding discrimination received through the main reporting mechanisms

1(*)

0

0

0

3

1

Handled during the reporting period

1

0

0

0

3

1

Resolved during the reporting period

1

0

0

0

2

1

Total number of complaints received prior to the survey period and resolved during the reference period

0

0

1

0

0

0

  • (*)

    The complaint concerned the category "sex discrimination or harassment (gender)".

Complaints received and handled regarding discrimination issues
Brazil2019substantiated2018substantiated2017substantiated
Total number of complaints regarding discrimination received through the main reporting mechanisms8(**)35130
Handled during the reporting period835130
Resolved during the reporting period835130
Total number of complaints received prior to the survey period and resolved during the reference period000000
  • (**)

    Of the eight reports, three concerned discrimination on grounds of sexual orientation (one of which was substantiated), two concerned racial discrimination, one concerned disabled people (substantiated), one concerned employee classification (substantiated) and one concerned discrimination on grounds of gender identity.

Complaints received and managed relating to labor issues

Complaints received and handled regarding discrimination issues

 

Italy

2019

substantiated

2018

substantiated

2017

substantiated

Total number of complaints regarding work matters received through the formal mechanisms in the reference period

0

0

2

0

4

1

Handled during the reporting period

0

0

2

0

4

1

Resolved during the reporting period

0

0

1

0

4

1

Total number of complaints regarding work matters received previously, which were resolved in the reference period

1

0

0

0

1

0

Complaints received and handled regarding discrimination issues
Brazil2019substantiated2018substantiated2017substantiated

Total number of complaints regarding work matters received through the formal mechanisms in the reference period

30(*)

9

39

14

23

10

Handled during the reporting period

30

9

39

14

23

10

Resolved during the reporting period

25

938142110

reference period

1

1

0

0

0

0

  • (*)

    Twenty-three complaints related to labor law violations (nine of which were substantiated), two for moral harassment (unsubstantiated) and five for sexual harassment (unsubstantiated).