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You learn something new every day – especially if you work at TIM!

In 2020, nearly 2 million hours of training was carried out at Group level, with an average of around 37 hours per head; the total investment was approx. 7 million euros for the year. 

How did we do it? Thanks to our TIM Academy, TIM's corporate university with its nine physical offices in Italy and an online multi-device training platform, always available and accessible, with personalised learning plans based on the individual and their role, an training offer that is open to all and guided self-learning courses for specialist skills and roles.

The transformation of the TLC sector, towards digital company models, the evolution of infrastructures and the market challenges that come with developing innovative new digital services, are profoundly changing the labour market. At the TIM Academy, systems and methods of acquiring, disseminating, sharing and managing knowledge were strengthened and developed in 2020 to encourage organisational learning and bring skills in line with new business and technology contexts.

Training programme

One of the pillars of the plan for people is a programme of continuous training on digitalisation and updating skills.

The main areas of focus are:

  • Digital skills development
  • Re-skilling and internalization
  • Management education
  • Language training
  • Institutional and corporate culture
  • Training plan for young staff

In Brazil, as for the domestic market, the purpose and the commitment of TIM Brasil in 2020 were focused on supporting the evolution and transformation of the Company towards the Digital Telco Model. Throughout the year, specific attention was paid to the development of new capabilities and a strong effort was made to improve the alignment of skills in the operations departments. The approach was to consolidate and disseminate a digital and social learning plan and to develop specific combined programs for specific themes and audiences, as well as to accelerate the digitization of our educational activities, offering our employees the best distance learning initiatives given the “new normal”.

Training for change and management education

The evolution of business skills calls for new tools to support the changes and increase awareness among our people. 

Also the effects of the epidemic emergency highlighted the need to speed up the transition towards the adoption of new technologies and new digital services. This profound transformation can only be achieved by raising the level of human capital employed in the Company, expanding and redefining their skills. At the end ok 2020 a specific agreement was signed for redistributing working hours on the basis of which some of the employee’s working hours are now dedicated to completing specific skills development processes. The training will take place using the resources provided by the new skills fund.

The NexTIM program for 2021 provides:

  • over 3 million hours of training in total;
  • 19 refresher courses;
  • 101 courses;
  • the involvement of all employees in Italy and a personalized plan for every participant.

The program tackles three main areas: organizational innovation, tools and technologies; improvement of production processes, with a focus on digital skills.

This program is accompanied by the management education project that includes various educational, inspirational and immersive projects intended to enhance distinctive skills and affirm TIM's leadership and competitiveness in the digital age.

Some modules also supported managers during the health emergency (Rientro Sicuro, Adoption, Inspirational webinar, Feedback Flow, LFactor).

During 2021 they will take place:

  • Tad Taks project with 18 webinars of meetings for reflection, discussion and osmosis between experiences, on the main current issues relating to business management and 5 webinars on inclusive leadership and on the role of management in Diversity & Inclusion
  • Sustainability project - two-hour specialist workshop to spread the culture of sustainability and promote eco-sustainable and profitable business strategies
  • Dream Team project - personalized initiatives for each organizational department, which includes team building and team coaching moments.

Language training

The online linguistic training platform has allowed us to create an English course, personalised by skill level, called “English@TIM”. This training offer for learning English is open to all our employees and aims to help people learn the language with a view to the digital transformation.

Training plan for young staff

In 2020, the training plan for young new hires, OrienTIMing, was launched with the aim of facilitating knowledge of the Company and its processes as well as supporting the development of role skills.

At the same time, a development path, Beyond the Garden, was launched entirely dedicated to about 270 young people under 35, already present in the Company for some years, with the aim of encouraging the enhancement of skills, increasing engagement, promoting exchange intergenerational and managerial development.

Institutional and human rights training

This training aims to support the transformation of the organisational culture in line with the evolution of the social, environmental and economic context and at disseminating knowledge of the content required by law. To this end, institutional training is compulsory. It involves all staff and aims to raise awareness and spread skills on the topics of Market Abuse regulation and ISO 37001 on anti-corruption, and the topics of antitrust and regulation, as well as the GDPR - the General Data Protection Regulation - and the MiMiP - Minimum Privacy Measurement..

The 9 TIM Academy locations: Torino, Padova, Milano, Bologna, Roma, Bari, Palermo, Napoli, Genova.