This accessibility statement applies to https://www.gruppotim.it/.
This website is run by TIM. We want as many people as possible to be able to use this website.
Compliance status
This website is partially compliant with the EN 301 549 “Accessibility requirements for ICT products and services”, the European Standard and Web Content Accessibility Guidelines version 2.2 AA standard.
Non-compliance with the accessibility regulations
● C.9.1.1.1 – Non-text Content: Non-text content is presented to users without an equivalent text alternative.
● C.9.1.2.2 – Captions (Prerecorded): Some pre-recorded audio content is free of synchronized subtitles;
● C.9.1.2.3 – Audio Description or Media Alternative (Prerecorded): For some pre-recorded multimedia, an alternative or audio description is not provided;
● C.9.1.2.5 – Audio Description (Prerecorded): For some pre-recorded video content, no audio description is provided;
● C.9.1.3.1 – Info and Relationships: In some cases, information, structure or correlations conveyed by the presentation of pages cannot be determined programmatically (or are not available through text);
● C.9.1.3.2 – Meaningful Sequence: In some cases meaning is only visual and non-structural;
● C.9.1.4.3 – Contrast (Minimum): The visual presentation of text and images containing text does not always meet the minimum required contrast ratio, except for cases explicitly exempted by the applicable standards (e.g. logos).
● C.9.1.4.4 – Resize text: Some texts, except for subtitles and images containing text, cannot be resized up to 200 percent without using assistive technologies and without losing content and functionality;
● C.9.1.4.5 – Images of Text: In some cases text images have been used instead of text only and are neither customizable nor essential to the types of information conveyed;
● C.9.1.4.10 – Reflow: Content that does not require a representation in two dimensions (such as data tables or maps) does not rearrange when resizing;
● C.9.1.4.11 – Non-text Contrast: For some essential components, even in different states, the color contrast compared to adjacent elements does not exceed the ratio of 3:1;
● C.9.1.4.12 – Text Spacing: Changing the spacing of texts relating to the height of the lines, spaces between paragraphs, letters or words, there are certain losses of information or content;
● C.9.1.4.13 – Content on Hover or Focus: In some cases, when mouse pointer (hover) passing or keyboard focus make content visible and hidden, there is no mechanism available to hide additional content without moving the mouse pointer or keyboard focus, the pointer cannot be moved to additional content without disappearing or additional content remains visible until the hover or focus event is removed, the user deletes it or his information is no longer valid except for some exceptions;
● C.9.2.1.1 – Keyboard: Some features cannot be activated by keyboard (or similar input interface);
● C.9.2.2.2 – Pause, Stop, Hide: Some animations, flashing, sliding or self-updates of information started automatically, with a duration of more than five seconds or presented in parallel with other content, there are no mechanisms to stop or hide them;
● C.9.2.4.1 – Bypass Blocks: There is no mechanism to skip content blocks that repeat on multiple web pages;
● C.9.2.4.3 – Focus Order: In some web pages that can be browsed sequentially and in which the navigation sequence affects their meaning and functioning, some objects that may receive the focus do not receive it with an order that preserves the meaning and operation of it;
● C.9.2.4.4 – Link Purpose (In Context): The purpose of certain links cannot be determined by the link text or by the link text together with adjacent content;
● C.9.2.4.7 – Focus Visible: On some interactive elements the focus indicator is not visible;
● C.9.2.5.3 – Label in Name: For some user interface components with labels that include text or text images, the name read by the a.t., does not contain the text that is visually presented;
● C.9.2.5.7 – Dragging Movements: One or more features require interaction through drag-and-drop, but no alternative method of interaction is provided to the user;
● C.9.3.1.2 – Language of Parts: In some cases, when text phrases are in a different language, this is not indicated in the code;
● C.9.3.3.2 – Labels or Instructions: In some cases no labels or instructions are provided when the content requires input actions by the user;
● C.9.4.1.2 – Name, Role, Value: In some cases, user interface components (including: module elements, script-generated links and components), name, role, state, property and values are incorrect or set, or the user a.t are not warned when these attributes change;
● C.9.4.1.3 – Status Messages: In some cases state messages are not presented to the user so that a.t. interpret them without having to move the focus;
Drafting of the Accessibility Statement
This statement was drafted on 23/09/2025.
The assessment was carried out by third parties through objective and subjective analyses (see Article 3(1) of Commission Implementing Decision (EU) 2018/1523).
The statement was last reviewed on 23/09/2025, in compliance with the recommendation to periodically review (at least annually) the accuracy of the statements contained in this accessibility statement.
Feedback and Contact Information
For any issues related to the accessibility of the Website/App, as well as to request clarification or provide suggestions for improvements to the Website, users may contact us at the following email address:
segnalazioni_accessibilita@telecomitalia.it
We are committed to handling the received report within 30 working days.
The report must include the following information:
full name and email address of the reporting person;
URL of the webpage and/or the app functionality where the accessibility issue was encountered;
a clear and concise description of the problem identified;
devices used for navigation (smartphone, desktop PC, tablet, laptop);
operating system (e.g., Windows, Linux, macOS) and browser used (Internet Explorer, Chrome, Edge, Firefox, Safari, Opera);
assistive technologies used.
In order to avoid the collection of unnecessary data, please do not provide special categories of personal data, such as information relating to your health status.
Privacy policy for accessibility reports (in italian)
Procedure for Submitting Reports to AgID
In the event of an unsatisfactory response or no response within thirty days to the notification or request, the interested party may submit a report to AgID via certified email (PEC) at the following address:
Website Information
publication date: May 2020
usability tests carried out: No
CMS used for the website: Adobe Experience Manager
Organization Information
number of employees with disabilities in the organization: 545
number of workstations for employees with disabilities: 143