Accessibility conformance report per https://www.gruppotim.it
Last updated: 23/09/2025
Introduction
This statement applies to the Website with URL https://www.gruppotim.it/ (the ‘Website’).
The Website is managed by TIM S.P.A. with a registered office in Via Negri, Via Gaetano Negri 1, 20123 Milan.
The Website has been designed, developed and made available in compliance with current Italian legislation on accessibility, including Legislative Decree 82/2022 (the ‘Accessibility Decree’) which regulates the accessibility of digital services in Italy, including websites/apps, provided by private organisations.
TIM is committed to accessibility and inclusiveness. We want all our stakeholders, including people with disabilities, to be able to use our service successfully and easily. This document sets out the actions taken to make the service accessible and compliant with the relevant laws and standards.
All requirements have been interpreted and implemented in line with Level AA of the Web Content Accessibility Guidelines (WCAG 2.2), which represent the basic technical reference provided for by European legislation on accessibility, the European Accessibility Act, and the UNI EN 301549 standard.
This statement explains the accessibility features, how the requirements are met, and the actions planned to maintain and improve them.
The website will be updated periodically to improve its accessibility, using the latest guidelines and available technological innovations.
Chapter 1: Overview
1.1 Service description
The website www.gruppotim.it is the institutional portal of the TIM Group, Italy's leading telecommunications and digital services operator. The site offers a complete and transparent view of the group's identity, mission and activities. It is aimed at an audience of stakeholders, analysts, journalists, potential investors, as well as citizens interested in understanding TIM's role in the country's digital transformation and in the international landscape. The site delves into the group's founding values, including technological innovation, environmental, social and governance sustainability. The platform also highlights the group's corporate structure, which in addition to TIM S.p.A. and TIM Brasil S.A. includes other companies including Noovle, Olivetti, Sparkle, and Telsy, and details the governance model adopted, internal regulations, control mechanisms, and ethical principles that guide the company's operations. The website is the main digital touchpoint for financial and institutional communication: press releases, quarterly reports, financial statements, investor presentations, and business plan updates are available.
1.2 How to use the Website (Accessibility & Operability)
We strive to make the Website easy to use for everyone. Here is an overview of how to navigate and use our service when using assistive technologies or special configurations.
The www.gruppotim.it website is designed to provide clear information. The homepage features highlighted content, such as recent press releases, strategic initiatives, and company updates, presented in interactive boxes. There is also real-time updating of the stock's performance on the stock exchange.
The main navigation menu, located at the top, is structured into several thematic macro-sections covering all areas of the group's activities and communications. The main items are:
- The Group – Contains information on the group's identity, activities, bodies, and governance tools.
- Investors – Aimed specifically at financial analysts and investors, this section contains financial statements, quarterly results, presentations to shareholders, regulated information, and notices.
- Sustainability – Provides in-depth information on ESG strategies and activities.
- Newsroom – Contains press releases and useful materials for the media, news about the group's activities and events presented in an informative manner, and content from the specialized magazine “Notiziario Tecnico TIM.”
- Research Center – Contains the activities of the team within the TIM Group that develops studies and in-depth analyses on the digital sector. It hosts technological insights and industry reports.
- Work with us – This section is dedicated to those interested in working at TIM, with information on open positions, how to apply, HR projects, and corporate values.
The structure is simple and hierarchical, designed to facilitate a smooth browsing experience, even for less experienced users.
The site is fully responsive, adapting well to mobile devices and tablets, and includes an internal search function, accessible at the top right of the site, which helps users quickly find specific documents, news, or content.
At the bottom of each page is a comprehensive footer, which contains useful and quick links to key sections, as well as legal information, contacts, privacy policy, accessibility, and transparency notes.
The navigation of the www.gruppotim.it website is designed to offer quick, orderly, and transparent access to all of the TIM Group's institutional content, with a particular focus on ease of use, clarity, and usability on different devices.
1.3 Accessibility
Use standard methods of interaction with the operating system and assistive technologies.
We aim to provide any additional descriptions or explanations necessary for the service to function properly.
Chapter 2: Accessibility compliance (How we comply with requirements)
We have assessed the Website against the requirements of the European Accessibility Act (including its local application where necessary), the ADA, WCAG 2.2, and Section 508, and it is:
2.1 Percepible
- All significant images, icons, and media have alternative text or descriptive labels.
- Information, structure, and relationships conveyed through presentation can be determined programmatically or are available through text.
- Content is presented in an order that reflects its logical and semantic structure, allowing assistive technologies to interpret it correctly.
- Instructions for understanding and operating content are not based solely on sensory characteristics of components such as shape, colour, size, visual location, orientation, or sound.
- Content adapts correctly to screen orientation, maintaining consistent display and functionality.
- Where present, the purpose of input fields that accept specific data is correctly communicated to assistive devices and implemented in a compliant manner.
- Information is not conveyed solely through colour, or has an accessible alternative such as text or symbols.
- Sufficient colour contrast is ensured for text and primary visual elements, with a minimum ratio of 4.5:1 for normal text.
- The content is adaptable, allowing users to customise the text size while maintaining a fully usable interface.
- Information is presented using text, avoiding non-essential and non-customisable text images.
- Content that does not require two-dimensional representation rearranges itself correctly when the size displayed by the user programme changes.
- Essential components, even in different states, have a colour contrast with adjacent elements that meets the minimum ratio of 3:1.
- Changing text spacing, such as line height, spacing between paragraphs, letters or words, does not cause loss of information or content.
- There are no cases where additional content activated by hover or focus disappears unexpectedly, cannot be closed without moving the pointer or focus, or does not remain visible.
2.2 Usable
- All functionality is available via keyboard (or keyboard-like assistive technology). This includes menus, links, forms, sliders, and interactive controls.
- There are no keyboard traps (it is possible to navigate freely in and out of all components).
- There are no time limits imposed by the content or, if present, they are controllable by the user, adjustable, extendable or justified by functional or regulatory requirements.
- All moving content, if present, has controls for pausing and/or controlling playback.
- No flashing or intermittent content is used at levels that could cause epileptic seizures, remaining within safety limits.
- When an input error is identified and suggestions for correction are known, those suggestions are provided to the user, unless prohibited by regulation
- Systems are in place to prevent errors, such as confirmation, cancellation, or reversal of the most sensitive actions.
- Where possible, requesting the same data multiple times is avoided.
- When present, complex authentication systems have accessible alternatives.
- We write content in clear, simple language.
- Skip links are implemented to enable quick navigation to the main content, improving accessibility and user experience.
- Service flow screens have titles that describe their topic or purpose.
- In service flow screens that can be navigated sequentially and where the navigation sequence affects meaning and functionality, focus-eligible objects receive focus in an order that preserves meaning and functionality.
- The purpose of links can be determined from the link text itself or at least from the link text in the context of its adjacent content.
- Headings and labels clarify content and functionality.
- The keyboard navigation focus indicator is visible on all interactive elements.
- Elements that can receive keyboard navigation focus are always at least partially visible in the viewport.
- All features do not require complex gestures to use.
- Features do not start immediately upon touch, can be cancelled before completion, and do not require holding down to operate.
- For user interface components with labels that include text or text images, the name read by assistive technology contains the text presented visually.
- All features can be used without relying solely on the movement of the device or the user.
- All features can be used without necessarily having to be dragged.
- The clickable area of interactive elements is large enough to ensure easy interaction for users.
2.3 Understandable
- The language of each page is appropriately defined and used consistently throughout the service.
- When user interface components receive keyboard navigation focus, they do not generate unexpected context changes that could disorient the user.
- When activated by the user via keyboard or assistive technologies, user interface components do not generate unexpected context changes that could disorient the user.
- Navigation mechanisms are positioned consistently throughout the entire service flow.
- Repeated interface elements are defined consistently to facilitate identification.
- When an input error is automatically detected, the element in error is identified and the error is described in text.
- Where necessary, labels or instructions are provided when the content requires input from the user.
- When an input error is identified and suggestions for correcting it are known, these suggestions are provided to the user, except in cases provided for by law.
- We write content in clear and simple language.
2.4 Robust
- Standard development technologies that can be interpreted by assistive technologies are used.
- User interface components (including form elements, links, and script-generated components) have correctly set names, roles, states, properties, and values, and are correctly updated when they change.
- Where present, status messages are made accessible so that assistive technologies can interpret them without requiring a focus shift.
We have tested the website with the most common assistive technologies in a wide variety of configurations. Operating systems-Browsers:
- Screen readers (such as NVDA and JAWS on Windows, VoiceOver on Mac and iOS) to confirm that all interactive elements are announced correctly and can be used.
- We also test screen magnification and high contrast modes.
We aim for compatibility with current versions of major assistive technologies. Our code follows the best practices outlined in WCAG 2.2 and UNI EN 301 549 for robust implementation, which means it should remain accessible even as technology evolves.
Standards: based on the above, we apply the WCAG 2.2 AA (latest) and UNI EN 301 549 criteria to ensure accessibility.
Limitations of the analysis carried out:
- it did not cover any PDF documents published on the website/app;
- content related to third-party services, including embedded media and external platforms;
- any third-party banners and widgets integrated into the Website/app
Chapter 3: Continuous monitoring and maintenance
For us, accessibility is not a one-off commitment, but an ongoing process. Here's how we ensure that the Website remains accessible over time:
- updating the design.
- With the support of AccessiWay, on 23/09/2025 we conducted an expert-led external manual audit to verify our accessibility compliance. We maintain a cycle of continuous testing and improvement, with recurring support to ensure that comprehensive audits are conducted at least once a year, including manual testing by professionals using assistive technologies.
- We use automated testing tools integrated into our development process to proactively identify common accessibility issues (such as missing alt text or form labelling). Every code update goes through these checks.
Capitolo 4: Contacts
For any issues relating to the accessibility of the Website/App, as well as to request clarification or provide suggestions for improvements to the Website, users can contact us at the following email address:
segnalazioni_accessibilita@telecomitalia.it
We undertake to handle the report received within 30 working days.
The report must contain the following information:
- name, surname, and email address of the person reporting the issue;
- URL of the web page or app feature for which the accessibility issue was encountered;
- clear and concise description of the issue encountered;
- devices used for navigation: (smartphone, desktop PC, tablet, laptop);
- operating system (e.g., Windows, Linux, Mac OS) and browser used (Internet Explorer, Chrome, Edge, Firefox, Safari, Opera);
- assistive technologies used.
In order to avoid the collection of unnecessary data, it is recommended that you do not disclose special categories of personal data, such as data relating to your health.
Privacy policy for accessibility reports (in italian)
Document history
This Accessibility Statement was last reviewed and updated on 09/23/2025.
We plan to review it at least annually, or whenever significant changes to the service occur.
