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Accessibility Declaration pursuant to Italian Law 4/2004

TIM S.p.A. undertakes to make its website accessible, in accordance with Italian Law no. 4 of 9 January 2004. This declaration of accessibility applies to:


Compliance Status

This website is partially compliant with the requirements of Appendix A of standard UNI CEI EN 301549.

Non-Accessible Content

Some content is not accessible due to partial or incomplete compliance with the provisions of Appendix A of standard UNI CEI EN 301549, referred to by the Accessibility Guidelines for IT Tools of 26/04/2022, in turn referred to by Italian Law no. 4 of 9 January 2004 as amended.

Some of the contents of PDF documents do not comply with the accessibility requirements prescribed in the Accessibility Guidelines for IT Tools of 26/04/2022

Therefore, the provider has undertaken to review internal processes and production methods to making the above-mentioned content fully accessible.

Drafting the accessibility declaration

The first version of the declaration was drafted on 04/11/2022.

The declaration was drafted using an assessment in accordance with the requirements of Directive (EU) 2016/2012 by means of a self-assessment performed directly by the provider.

The information in the declaration comes from the automated evaluation on a sample of pages using the Lighthouse tool, which reported a rating of 86/100.

Reporting methods and contact details of the reporting party

The Company provides the feedback mechanism used to report cases of non-compliance and to request information and content that is excluded from the scope of the Directive. To this end, any reports should be emailed to

The person responsible for user-submitted reports can be contacted at

How to send reports to AgID

In the event of an unsatisfactory reply or failure to reply to the report or request within 30 days, the person concerned may send a complaint using the link (


Site information

1.      The publication date of the website: May 2020

2.      Usability tests conducted: yes

3.      CMS used for the website: Adobe Experience Manager

Structure information

1.      The number of employees with disabilities in the organisation 1132

2.      The number of workplaces for employees with disabilities is being determined.


Last updated: 5 July 2024