A company like ours chooses to be sustainable not only because we believe in the respect of specific values and putting them into practice, but also because sustainability facilitates the creation of lasting value for shareholders and other stakeholders. Ongoing economic, social and environmental changes will call companies to new important challenges: in such a context, the companies which have better integrated such dynamics into their strategy will be better equipped to compete and develop.
At the basis of the whole Corporate Governance system is the Code of Ethics. It describes the business macro objectives and the ethical conduct principles.
The macro objectives are then declined within the Group through specific policies, procedures and guidelines.
The Group has been measuring its own sustainability performance and publishing the related reporting for 18 years.
Being sustainable means to conduct business activities taking account of stakeholders’ expectations. In Telecom Italia we have grouped our stakeholders in eight categories: customers, suppliers, competitors, institutions, the environment, the community (external stakeholders), human resources and shareholders (internal stakeholders). Our objective is the achievement of the balance between the economic, social, and the environmental dimensions.
The analysis of the sustainability performance and of the related reporting are based on a multi-stakeholder approach and on a system of KPIs (Key Performance Indicators). These are worked out in line with the guidelines of the GRI (Global Reporting Initiative), the stakeholders’ demands, and the outcoming from questionnaires sent out by the main rating agencies for the purpose of admission to the stock market indexes of sustainability .The methodology followed for the measurement of the contribution to the Community is that defined by London Benchmarking Group (LBG).
Information are selected on the basis of the principles of materiality, responsiveness, and completeness defined by the AA1000 AccountAbility Standard, and in line with the GRI guidelines. The information reported concern the most relevant topics in terms of the socio-environmental and economic impact generated by the Group, both inside and outside the organisation. These topics are shown in the Materiality diagram.
Company and Central Departments representatives co-operates with the Group Sustainability department. This network of people ensures the following necessary information to circulate regularly and punctually: Sustainability Report, the Sustainability Plan and the Answers to Sustainability Rating questionnaires
Yes, there is a procedure broken down into four phases, leading to the Sustainability Plan. The phases are:
1. identification of the areas for improvement in sustainability performance;
2. comparison between the areas for improvement and the projects the Group plans to carry out for the purposes of its business;
3. definition of targeted management actions to be taken in the areas for improvement where no projects have been conducted previously, or those where the planned projects have not had sufficient, positive impact in terms of sustainability;
4. monitoring those areas in need of supervision in order to maintain the performance level attained.
The environmental strategy of the companies of the Group is founded on the following principles:
The approach followed by the Group to combat climate change is conducted at two levels:
The department has made available an e-mail address dedicated to all those who wish to obtain information, give suggestions, and in general, to express their views on sustainability issues: firstname.lastname@example.org