With locations in Turin, Rome and Naples, the User Experience Lab has been TIM's competence centre on Usability and User Experience issues since 1993. It works for both private and business customers on fixed telephony products and services (modems and routers, decoders) and mobile products and services (smartphones, tablets) on apps, websites and portals on multimedia and entertainment services on innovative solutions. Evaluations are carried out on both prototype solutions and on other already commercially viable solutions. The laboratory also conducts qualitative investigations on various organisational topics: work-related stress, communication, welfare, agile working, HR processes and issues.
The User Experience Lab has always worked to promote a quality of User Centred service, where the user (both the colleague who is 'Agile Working', and the customer) is placed at the centre, in order to realise technological solutions that are easy to use, capable of responding to a need, of being able to excite, of making one feel part of an ecosystem.
The laboratory employs a multidisciplinary team of experts in usability, ergonomics, psychology and communication, as well as telecommunications engineers, chemists and physicists, who, starting from the user experience, contribute to the creation of immediate and pleasant interfaces and services.
As of 2018, the User Experience Lab is accredited by ACCREDIA, The Italian Accreditation Body for the evaluation of the Usability and User Experience of Web Services and Portals, with reference to the UNI CEI EN ISO/IEC 17025 standard. The scientific nature of its methodology and the work of the evaluations carried out at various moments in the life cycle of a service were thus recognised.
For information: email@example.com