In TIM you never stop learning.
In 2021 more than 5.3 million hours of training was carried out at Group level, with an average of around 102 hours per head; the total investment was approx. 15.7 million euros for the year.
How did we do it? Thanks to our TIM Academy, a multi-device training platform, always available and accessible, with personalised learning plans based on the individual and their role, an training offer that is open to all and guided self-learning courses for specialist skills and roles.
The transformation of the TLC sector, towards digital company models, the evolution of infrastructures and the market challenges that come with developing innovative new digital services, are profoundly changing the labour market. At the TIM Academy, systems and methods of acquiring, disseminating, sharing and managing knowledge were strengthened and developed in 2020 to encourage organisational learning and bring skills in line with new business and technology contexts.
One of the pillars of the plan for people is a programme of continuous training on digitalisation and updating skills.
The main areas of focus are:
- Digital skills development
- Management education
- Language training
- Institutional and corporate culture
- Training plan for young staff
In Brazil, as for the domestic market, the purpose and the commitment of TIM Brasil in 2021 were focused on supporting the evolution and transformation of the Company towards the Digital Telco Model. Throughout the year, specific attention was paid to the development of new capabilities and a strong effort was made to improve the alignment of skills in the operations departments. The approach was to consolidate and disseminate a digital and social learning plan and to develop specific combined programs for specific themes and audiences, as well as to accelerate the digitization of our educational activities.