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In TIM you never stop learning.

In 2021 more than 5.3 million hours of training was carried out at Group level, with an average of around 102 hours per head; the total investment was approx. 15.7 million euros for the year. 

How did we do it? Thanks to our TIM Academy, a multi-device training platform, always available and accessible, with personalised learning plans based on the individual and their role, an training offer that is open to all and guided self-learning courses for specialist skills and roles.

The transformation of the TLC sector, towards digital company models, the evolution of infrastructures and the market challenges that come with developing innovative new digital services, are profoundly changing the labour market. At the TIM Academy, systems and methods of acquiring, disseminating, sharing and managing knowledge were strengthened and developed in 2020 to encourage organisational learning and bring skills in line with new business and technology contexts.

Training programme

One of the pillars of the plan for people is a programme of continuous training on digitalisation and updating skills.

The main areas of focus are:

  • Digital skills development
  • Re-skilling
  • Management education
  • Language training
  • Institutional and corporate culture
  • Training plan for young staff

In Brazil, as for the domestic market, the purpose and the commitment of TIM Brasil in 2021 were focused on supporting the evolution and transformation of the Company towards the Digital Telco Model. Throughout the year, specific attention was paid to the development of new capabilities and a strong effort was made to improve the alignment of skills in the operations departments. The approach was to consolidate and disseminate a digital and social learning plan and to develop specific combined programs for specific themes and audiences, as well as to accelerate the digitization of our educational activities.

Training for change and management education

The NextTIM training and development plan includes cross-departmental training courses to acquire the new skills required by the changing environment and the emergency that has significantly accelerated digital transformation. Within the same training plan, courses dedicated to different business areas, for example topics such as 5G, cybersecurity, quantum computing, IoT and the cloud, have also been planned in order to improve employability and learn the jobs of the future.

The Action Plan for managerial targets contains several inspirational and immersive training projects with which to enhance distinctive skills and affirm TIM's leadership and competitiveness in the digital age. The broader plan, which involves all managers, is complemented by individual coaching, group coaching and personalised programmes.

Language training

The online linguistic training platform has allowed us to create an English course, personalised by skill level, called “English@TIM”. This training offer for learning English is open to all our employees and aims to help people learn the language with a view to the digital transformation.

Training plan for young staff

More than 400 new recruits were involved in the OrienTIMing plan in 2021, with the aim of increasing knowledge of the company and its processes as well as supporting the development of job-specific skills through special educational and training courses and by assigning tutors as resources for their departments.  

At the same time, the Beyond the Garden development process continued — a programme for about 250 young people under 35 who have already been with the company for some years, with the aim of fostering skills development, increasing engagement, promoting intergenerational exchange and developing managerial skills.

Institutional training

This training aims to support the transformation of the organisational culture in line with the evolution of the social, environmental and economic context and at disseminating knowledge of the content required by law. To this end, institutional training is compulsory. It involves all staff and aims to raise awareness and spread skills on the topics of Market Abuse regulation and ISO 37001 on anti-corruption, and the topics of antitrust and regulation, as well as the GDPR - the General Data Protection Regulation - and the MiMiP - Minimum Privacy Measurement..