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03/28/2022 - 03:15 PM

Contact details of the Data Protection Officer of TIM

TIM S.p.A. has appointed a Data Protection Officer.

Contact details of the Data Protection Officer for data subjects (i.e. clients, shareholders, users, suppliers and partners, etc.) for TIM S.p.A. are as follows:

Postal address: DPO Gruppo Telecom Italia, presso TIM S.p.A., via Gaetano Negri, n. 1 - 20123 Milano

Web Privacy Policy & Cookies for visitors of this site

Web privacy policy & Cookies

This Privacy Policy aims at to describing how this Site is managed with regard to the use of cookies and other tracking tools (hereinafter referred to for simplicity as "cookies") and the processing of personal data of users/visitors who use the website.

It is provided pursuant to Regulation 2016/679/EU (General Data Protection Regulation - hereinafter GDPR), Article 122 of the Personal Data Protection Code (Italian Legislative Decree 196/03, the Privacy Code) and the General Provision of the Italian Data Protection Authority of 8 May 2014 on cookies, as supplemented by the Italian Personal Data Protection Authority Guidelines of 10 June 2021 on cookies and other tracking tools, for those who connect to the sites www.gruppotim.it.

This Privacy Policy is provided only for the above-mentioned sites (hereinafter referred to as "Sites" or "these Sites") and any sub-domains, but not for other websites that may be consulted by the user via links.

The above websites are owned and managed by TIM S.p.A. who ensures compliance with legislation regarding data protection, in line with the provisions of the Telecom Italia Group Code of Ethics.

Users/visitors are asked to read this Privacy Policy carefully before submitting any personal information and/or filling in any electronic form on the Sites and, in general terms, before using the Sites.

Type of data processed and purpose of processing

1. Browsing data, information for accessing authenticated areas and the storage thereof

The computer systems and the software procedures used to operate these Sites, during their normal operation, acquire some data that are implicitly transmitted when using Internet communication protocols.

This data is not collected in order to be associated with identified data subjects, but by its nature it could, even through processing data held by third parties, allow users/visitors to be identified (e.g. IP address, domain names of the computers used by users who connect to the Sites, identifier, brand and model of the device and other parameters relating to the operating system of the device, the code indicating the status of the response given by the server, type of browser, the identifier of the individual session with timestamps of the beginning and the end of the browsing session, possible identifier of the account and of the activities carried out on the Sites, etc.).

This data is only used for statistical purposes and to check that the Sites are working properly. The data itself is stored for a maximum of six months, without prejudice to further storage for any investigation of computer crimes against the Sites or to meet specific regulatory obligations.

No data from the web service will be disseminated.

2. Cookies

2.1 General information on cookies

Cookies are small text files that websites visited by users send to their devices (usually to browsers or smartphones), where they are stored and then transmitted back to the same sites each time they visit using the same device. In addition, each website may allow the transmission of third-party cookies, i.e. cookies generated by websites other than the one the user is visiting (through objects on it such as banners, images, maps, sounds, specific links to web pages of other domains).

Depending on their duration, a distinction is made between session cookies (i.e. cookies that are temporary and automatically deleted from the device at the end of the browsing session by closing the browser) and persistent cookies (i.e. cookies that remain stored on the device until they expire or are deleted by the user).

Cookies serve several purposes. They are primarily used to carry out the transmission of a communication or to provide the service requested by the user. More specifically, they enable and optimise the operation of the website, perform computer authentication and prevent abuse, monitor sessions, improve the user's browsing experience, for example by maintaining the connection to reserved areas while browsing through the pages of the site without having to re-enter the User ID and password and storing specific information about the users themselves (including preferences, type of browser and computer used). They may also be used (anonymously, if third-party) to carry out aggregate analysis on the operation of the site , the number of users and how they visit the site.

The above-mentioned cookies are called technical cookies (their use does not require the user's consent), since without them some of the operations mentioned above could not be carried out or would be more complex and/or less secure.

In any case, cookies can only be read or modified by the website that generated them; they cannot be used to retrieve any data from the user's device and cannot transmit computer viruses. Some of the functions of cookies may also be performed by other technologies; therefore, in the context of this web privacy policy, the term "cookies" refers to cookies and all similar technologies.

2.2 Use of first-party cookies on these Sites

These Sites may use session cookies and persistent cookies.

The types of first-party cookies generated and transmitted by these Sites are:

  • technical” cookies, used to verify that the user is a person and not a bot through the use of a Captcha service. The service uses functions supplied by Recaptcha, provided by Google LLC.

2.3 Analytics cookies

TIM S.p.A. does not use web measurement services to collect aggregate/statistical information on the number of users and how they visit these Sites.

2.4 Third-party cookies

These Sites also allow the transmission to the user's device of third-party cookies with whom TIM S.p.A. cooperates, as a technical intermediary, sending these cookies, but having no control or access to the information provided/acquired. For these cookies, it is possible to access the privacy information of the third parties by clicking the links below. The third parties consist of the following categories:

a) social media, which typically manage cookies to enable, via plug-ins, the sharing of content between “logged in” members of the same social media network. The social media with which the Sites interact, solely for the purpose of sharingpages of the site, are:


Cookies: https://facebook.com/policies/cookies

Privacy: https://facebook.com/about/privacy/update


Cookies: https://help.twitter.com/en/rules-and-policies/twitter-cookies

Privacy: https://twitter.com/en/privacy


Cookies: https://www.linkedin.com/legal/cookie-policy

Privacy: https://www.linkedin.com/legal/privacy-policy

2.5 Managing your cookie preferences

Cookies can be managed by the user through their browser.

The user/visitor can manage cookie preferences through menu options present in common browsers (Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari), which allow users to delete/remove cookies (all or some) or to change the settings of the browser itself in order to block the sending of cookies or to limit it to specific sites (as opposed to others). It is possible to find out how to configure the browser settings (usually accessible from the 'Tools' bar) by going to the 'Support' web pages of the providers of these browsers (which can also be found using a common search engine).

Disabling cookies does not in itself preclude the use of the Website's services; however, if all cookies, including technical ones, are deleted/blocked, some operations cannot be performed or will be more complex and/or less secure, such as, performing activities within the website's Restricted Areas (in fact, cookies make it possible to carry out and maintain user identification during the session).

3. Data provided voluntarily by users/visitors

If users/visitors connect to these Sites and send their personal data in order to access certain services, or to make requests by e-mail or filling out web-forms, this involves the acquisition by TIM S.p.A. of the sender's address and/or any other personal data, which will be processed exclusively for the purpose of responding to the request or to provide the service.

Personal data provided by users/visitors will only be disclosed to third parties if such disclosure is necessary to fulfil the requests of users/visitors.

Processing methods

Processing is carried out by means of automated and telematic tools and/or manually for the time strictly necessary to achieve the purposes for which the data were collected and, in any case, in accordance with the relevant legislation in force.

Optional provision of data

Apart from what is specified for browsing data, users/visitors are free to provide their personal data. Failure to provide said data may only result in the impossibility of obtaining what has been requested.

Data Controller, Data Protection Officer and categories of persons authorised to process data at TIM S.p.A.

The Data Controller is TIM S.p.A., with registered office in Via Gaetano Negri, 1 - 20123 Milan, Italy. TIM has appointed a Data Protection Officer, who can be contacted at TIM by writing to the following address: via Gaetano Negri, 1 - 20123 Milan, Italy; or by sending an email to dpo.gruppotim@telecomitalia.it An up-to-date list of the Data Protection Officer’s contact details can be found at www.gruppotim.it/en/footer/privacy.html

The data of users/visitors of this Site will be processed by employees of TIM S.p.A., who have been appointed as persons authorised to process personal data and have received appropriate operating instructions in this respect.

Rights of the data subjects

Users/visitors have the right to access their data at any time and to exercise the other rights provided for in Articles 15 to 22 of the GDPR (e.g. to request the origin of the data, rectification of inaccurate or incomplete data, restriction of processing, erasure or the right to be forgotten, data portability, as well as the right to object to the use of the data for legitimate reasons), by contacting the free telephone numbers 187 (for fixed-line clients), 119 (Consumer Client Service) or 191 (Business Client Service). Finally, users/visitors have the right to lodge a complaint with the Data Protection Authority.

TIM S.p.A.

Edition: October 2022